FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Orders & Shipping
How long does shipping take? Shipping times vary based on your location. Domestic orders typically arrive within 5-10 business days, while international orders may take 10-20 business days. You'll receive a tracking number once your order ships.
Do you ship internationally? Yes! We ship worldwide. Please note that international customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
How can I track my order? Once your order ships, you'll receive a tracking number via email. Use this number to monitor your shipment's progress.
Can I change my shipping address after placing an order? Please contact us immediately at handofgod.orders@gmail.com if you need to update your shipping address. Once an order has shipped, we cannot change the delivery address.
Returns & Refunds
What is your return policy?
Each piece is made-to-order just for you.
Because every item is custom printed on demand, we're unable to accept returns or exchanges — but your satisfaction matters to us.
If your order arrives damaged, misprinted, or defective, we've got you. Reach out within 7 days of delivery and we'll make it right.
What if my item arrives damaged or defective? We stand behind the quality of every item. If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery at handofgod.orders@gmail.com with photos of the issue. We'll work with you to find a solution.
Products & Sizing
How do I choose the right size? Please refer to our size guide for detailed measurements. If you're between sizes, we recommend sizing up for a more comfortable fit.
How should I care for my Hand of God apparel? To keep your items looking their best, we recommend washing inside out in cold water and hanging to dry or tumble dry on low. Avoid bleach and ironing directly on printed designs.
Are your products unisex? Yes, our designs are unisex and crafted for everyone.
Payment
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods available through our secure Shopify checkout.
Is my payment information secure? Yes. All transactions are processed securely through Shopify's encrypted payment system. We do not store your payment information.
About Hand of God
What does Hand of God stand for? Hand of God is more than clothing—it's a message of faith and purpose. We exist to spread God's word through what we wear, creating pieces that inspire hope and remind others they're not alone.
How can I collaborate with Hand of God? We'd love to partner with creators who share our mission! Visit our Collabs page to learn more and apply.
Do you have a physical store? Currently, Hand of God operates exclusively online, allowing us to serve our community worldwide.
Contact & Support
How can I contact customer support? Email us at handofgod.orders@gmail.com and we'll respond within 24-48 hours during business days.
I have a question that isn't answered here. What should I do? We're here to help! Reach out to us at handofgod.orders@gmail.com with any questions or concerns.
Spread the Word, wear the Word. This is Hand of God.